December 5, 2015
A copy of my letter to New York State Licensing Department regarding an appalling experience at my local nail salon
“I am writing to you today regarding my experience yesterday at a local nail salon, Pick A Polish, located on 5th Avenue in Pelham, NY. As I entered the salon at 3:50, (a few minutes early for my appointment), I was treated to a scene of irate customers who were yelling at people with video cameras that were questioning everyone in the salon including owner and his employees. I decided to sit down for my pedicure and wait for my daughter despite what was going on.
Many of the customers were yelling at camera men from NBC and refusing to be filmed. Some of these intruders tried to get customers to sign waivers which they were not willing to do. At the same time, there were a few visitors from New York State Department of Labor and New York State Licensing Services. When I questioned the person from Licensing Services, a John A Goodman, he responded very rudely. I asked for his card when he left. He did not give it to me. He continued to harass the owner of the salon, Steven, even though the place was packed with customers. He was rude to him, even asking him what language he preferred, English or Korean. He harassed his employees and did not even apologize for his intrusion. Steven was trying to explain to him that his license was valid, having just been reissued as there was a typo when he re-registered the nail salon, formerly known as Tannah’s Nails. Steven owned another nail salon in Chester Heights section of Pelham/Bronxville and most of his customers continue to come to his new salon. I have a choice of going to about 10 nail salons in a five block radius but will always choose to go to Pick A Polish.
I understand Governor Cuomo’s law regarding nail salons and employee relations. However, I feel that what occurred at this nail salon was neither appropriate nor necessary. Coupled with the aggravation by New York State employees, there were numerous cameramen from NBC outside the salon filming this entire event. I do not honestly believe that they obtained one person’s permission to be videotaped and I know that if any one of us in that nail salon was videotaped, we will take legal action.
On a Friday afternoon after a long week of work, many women decide to go to relax with a manicure and pedicure. I, unfortunately after waiting one hour, had to leave for an appointment. I left after soaking in water for 60 minutes, with gel manicure remover on my fingers with aluminum foil. So I am writing this to you today as an irate consumer in New York. With all of the current problems in the world, it makes me agitated to think that an honest man, trying to make a living and has happy customers, is being targeted by New York State and the news media. All of us who go to Pick a Polish go there because of Steven, who gives us appointments and sticks to them. He gives us excellent service and has a wonderful group of employees who make their clientele happy. These people not only intruded to check out his credentials, but then stayed for 90 minutes, irritating everyone in the nail salon. There was no reason to treat someone the way Steven was treated, or to talk to people in a public place in the manner in which we were spoken to. If you want to check the legality of someone’s license, by all means do so, but not with the rudeness and obnoxious behavior displayed by New York State’s employees or the personnel from NBC News.
I am writing this letter to you as one customer at Pick a Polish and can guarantee you that there are many others willing to follow regarding this unacceptable display by people who are supposed to represent important parts of New York—namely New York State Government and NBC News. I can also assure you that I will repost my letter to you on my blog so that many people outside of the small town of Pelham can see what the New York State government spends their time and money on, instead of focusing on the real problems in our society.
After all of Steven’s paperwork is cleared up (as it is backed up by the same system that accuses people of not having proper documentation) you will see that this is an honest businessman trying to make a living who is very highly regarded in our Pelham community .
Elaine Gallagher/Concerned Pelham Resident